⚠️ Caution
Last Updated: 4th September, 2026
Please read the following policy carefully before placing your order. These guidelines apply to all Exchange, Return & Refund requests at SainBaba.
Exchange, Return & Refund Policy
If you receive an incorrect, broken, or damaged product, please submit a complaint through our website’s Complaint / Support System within 24 hours of delivery.
Once your complaint is submitted, SainBaba will review the case and, where applicable, arrange an exchange, subject to verification and approval.
For complete details regarding our Return, Refund & Exchange Policy, please visit our full policy page: https://sainbaba.com/return-and-refund/
View Full Return & Refund Policy.
Required Proof & Timeline
- A clear 60-second unboxing video, recorded at the time of opening the parcel, is mandatory for any product-related complaint.
- Verbal claims will not be accepted. All complaints must be submitted through our official complaint system.
- All claims must be submitted within 24 hours of delivery. Claims submitted after this period will not be accepted.
Customer Change of Mind
If a customer changes their mind, does not like the product, or simply no longer wishes to keep the order, such cases are not considered a product fault and are not automatically eligible for exchange, return or refund.
However, SainBaba will try to assist wherever possible. Any applicable courier, return shipment, or handling charges may be payable by the customer. Each case will be reviewed and assessed individually.
⚠️ Please Note: Opening your parcel without recording the required unboxing video may make it difficult to verify and process a complaint.
📦 Unboxing Video Instructions
To help us verify any damaged, broken, incorrect, or faulty product complaint, please record a continuous and clear 60-second unboxing video.
- Show the sealed courier parcel clearly before opening it.
- Show the complete process of cutting or removing the courier seal.
- Show the product being fully removed from the package.
- Show a clear view of the product and any visible issue.
🚫 Edited, paused, incomplete or pre-recorded videos, or videos of a parcel that was already opened, will not be accepted as valid proof.
